In a previous post I listed some of the different types of impediment to identify as a scrum master. In this post I’m going to go through the same types and list who I think should own them and some ideas of how to try and remove them.
Types of Impediment
In the same order of smallest scope, all the way out to the whole organisation.
Some organisations I’ve worked with make it the responsibility of the team member to raise support requests to get things like “my monitor is broke” resolved, but I think that’s a mistake. Sorting out issues (or going to PC World to buy parts) is a waste of team members time. The scrum master as “general dogsbody” should be solving this.
In the meantime, is there another machine to use because someone is on holiday, ill or in a meeting? Could they pair with someone? Basically, don’t treat broken equipment as dead time.
Team Member Impediments
Again, ignoring personal issues (they might be a HR problem), these types of impediment fall squarely on the individual.
I’m a strong believer in treating people like adults, so although it may not be their fault they are not familiar with a technology – that’s an organisational issue in resourcing – they now need to become productive.
It’s the Scrum Masters job to help with that in any way they can, say putting them in touch with the company SME or other training resource, but ultimately the individual has to put the work in.
I believe the team should prove to themselves that changing the technology is worthwhile. Once they are convinced, getting buy in the from the product owner and stakeholders to complete technical stories and not add business value should be easier.
Using the example from the previous post of upgrading from EF5 to EF6, ask 1 person to come up with a business case detailing the return on investment of performing the upgrade. It’s a balance between how long the upgrade will take, including roll out to production environments vs how much time it will save in the future.
If there’s 2 weeks left on the project, it’s going to take 5 days to upgrade and save 1 day it’s not worth it!
If you do have a vocal member of the team telling you something is lacking, I would use this opportunity to try and coach them to become solution orientated. I’d task that person to take ownership and come up with a solution but provide lots of assurance that if they’re solution doesn’t work it’s not a problem.
These types of impediment can be very hard to solve and unfortunately the ownership falls on the scrum master.
If you are unfortunate enough to have a “bad egg” and you’re inexperienced with dealing with these types of issue I recommend you speak to your HR department for advice. If that’s not possible, seek advice from someone who does.
The Scrum Master Podcast calls this “the dreaded system”. I imagine they’ve used the word “dreaded” because changing the system you work in can be almost impossible.
Ownership again lives with the Scrum Master, not to solve them, but to try and isolate the team from them. I find a great exercise to help with this is Circles and Soups retrospective.
Not all impediments are the scrum masters to solve, sometimes it can be really beneficial to pass ownership to a team member.
This obviously isn’t an exhaustive list and I’m not going to claim it’s perfect, so please leave a comment below or catch me on twitter if you have any comments.